Why couldn’t my results be processed?

Sometimes a sample can’t be processed by the lab due to a few possible reasons:

  • The sample arrived too late: It may have taken too long to reach the lab.

  • There wasn’t enough blood collected: A minimum amount is needed to complete the test.

  • The quality of the sample was affected in transit: For example, the blood may have clotted.

If this happens, we’ll notify you in the app and you'll be prompted to reorder your test.
If you have any questions, our team is here to help via Live Chat.





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