We are sorry to hear that your package has been damaged in transit.
As long as the seal hasn’t been tampered with and the inside contents have not been damaged, please do not worry, your test is still fine to use.
If you have any concerns about your test being damaged, please inform us as soon as possible using the live chat feature on the app. We advise to include photographs of the damage so our team can investigate your query as quickly as possible.
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