I can’t scan my returns label. Can I still post my sample?

Yes. If you are having trouble scanning your returns label QR code, you can enter the Royal Mail tracking number located directly below the barcode and track the package via the Royal Mail tracking webpage. 

Alternatively, you can take note of this number and provide this to our team via the live chat function. 

Please be assured you will still receive a notification when your results have been processed.

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