How do I join my health advisor appointment

  • Access the App: Open the app and follow the on-screen instructions to scan the QR code provided in your kit. (If you can't find the QR code, please check to ensure it has not slid down the back of the test kit box. Carefully inspect the entire box and all packaging materials)

  • Timing for Scanning: You can scan your QR code up to 5 minutes before your appointment time. This will place you in the waiting room, where a heath advisor will assist you with your test.

  • Need Help?: If you encounter any issues while trying to join your appointment, please contact us us via live chat immediately, and one of the team will assist you. 

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