My test kit hasn’t arrived in time for my appointment. What should I do?

We try to ensure you receive your test before your appointment. If you have yet to receive your test before your appointment, please accept our apologies!

You are able to reschedule directly from the 'Plan' tab of your app. Please refer to your dispatch notification email, which will allow you to review the tracking information for your test kit. If there are any concerns about your test's whereabouts, don't hesitate to contact our support team through live chat, where we will be happy to help.

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