You have 14 days from your purchase date to request a refund (your cooling-off period).
However, please note:
If no test kit has been shipped, you will receive a full refund.
If a test kit has been shipped, we may still offer a refund, but we reserve the right to deduct the cost of the test kit from your refund. This is because test kits are medical devices and cannot be reused.
If your test kit has already been used or analysed, you will not be eligible for a refund.
To cancel your order, please contact our customer support team as soon as possible, and we’ll assist you.
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