How to delete my account ?

To delete your account and request that associated data to be removed please do the following:

Contact our customer support team via, by calling 0333 016 4411, or by chatting to a representative in-app available under help.

You will be requested to confirm your identity by providing your DOB and PostCode.

Our representative will process your request and send a copy of the request to your email on file for us to confirm the account deletion.

Once we have received your confirmation ,we will process your account deactivation and deletion within 1 to 3 working days.

You will then receive confirmation to your email on file of the deactivation and deletion.

Please refer to our privacy policy ( for any additional information.

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