What happens if there is a connection issue during my appointment?

We understand that technical glitches can sometimes disrupt virtual appointments. If you encounter any connectivity issues during your scheduled appointment, rest assured that we have procedures in place to ensure your consultation proceeds smoothly.

In the event of a connection interruption, your health advisor or doctor will attempt to contact you on the mobile number you provided on your account. 

For results appointment, the doctor will initiate a call to carry out the consultation over the phone. 

For blood testing appointments, your health advisor will contact you and decide with you if it is more appropriate to reschedule the appointment.

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