We understand that technical glitches can sometimes disrupt virtual appointments. If you encounter any connectivity issues during your scheduled appointment, rest assured that we have procedures in place to ensure your consultation proceeds smoothly.
In the event of a connection interruption, your health advisor or clinician will attempt to contact you on the mobile number you provided on your account.
For results appointment, the clinician will initiate a call to carry out the consultation over the phone.
For blood testing appointments, your health advisor will contact you and decide with you if it is more appropriate to reschedule the appointment.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article