Can I do the blood test myself if I’ve already booked an appointment with a health advisor?

Yes, if you prefer to do the test on your own rather than attend your video appointment with a health advisor, you can easily switch to a self-guided option directly in the app.

To do so:

1. Open the app and go to your appointment details.

2. Tap “Need Help” located under the appointment time.

3. Select “I'd prefer to do the test without a video appointment.”
   This will cancel your advisor-guided testing appointment and guide you through the next steps.

4. You'll then be prompted to scan your QR code and Royal Mail returns label directly in the app.
   
   

If you have any questions or need assistance, feel free to contact our customer support team via Live Chat.